DEPOSITS - New for the 2016/2017 season. A deposit of 50% of the total cost is due upon reciept of the specimen. A major credit card is required to be on file for all jobs with a balance of over $500, if a credit card is not left on file then a deposit of 75% of the total is required up front (see final payment policy) Absolutely no work will begin on any specimen until a deposit is received. No Exceptions. Since freezer space and studio work space is limited and valuable we are NOT able to store frozen specimens without a deposit of 50%. After a period of 30 days of receipt of specimen, if a deposit is still not paid we will dispose of the customer's specimen.
FINAL PAYMENT -Upon completion the customer will be notified by phone & e-mail or text. If the work is not picked up within 10 days after notification of completion the credit card on file will be used for final payment with an added sur charge of 3.5% (see deposit policy). For cash accounts with a 50%+ deposit a storage charge of $2 per day will be charged after 10 business days until finished work is paid for. We do not mind holding on to finished taxidermy as long as it is paid for in full. Customer work that is unclaimed 30 days after notification of completion with an outstanding balance become the sole property of the studio and are subject to be sold for balance due with no return of deposit money.
RETURN TIME - Due to many variables in the mounting process and a very busy and unpredictable work load we are unable to promise an exact delivery date. Our main goal is to provide the best possible quality of finished taxidermy to our customers in a reasonable amount of time. Quoted return time begins when we recieve 50% of total cost, not when specimen is dropped off.Return times are an educated guess & are not garanteed.
PHONE CALLS - Upon receipt of a customer specimen we will give an ESTIMATED RETURN TIME. This is nothing more than a educated guess based on 20 + seasons of running a full time studio. Many variables will affect return time from year to year. In some instances a customer is impatient and feels that he or she must call continuously to check on their work even before the quoted return time is up. These phone calls are unnecessary, distracting, time consuming and downright annoying. We handle a huge workload and can not return such phone calls. If you call to "check on the status" or to "see how its coming along" before the quoted return times that follow, DO NOT expect a return phone call. Each and every piece we receive is treated with equal importance and we want the work completed as badly as you do.when your mount is finished you will be notified immediately, so please do not be a pain in the ass!
To be clear, if you call to check status you WILL NOT recieve a return phone call on;
gameheads prior to 10 months after drop off
Large & medium lifesize mammals prior to 12months after drop off
Birds prior to 10 months after drop off....Turkeys 11 months.
fish prior to 10months after drop off.
TERMS OF WORK REQUEST - Since the true condition of the customers specimen is not known until all taxidermy services are complete, all services and work are at the customers own risk. The studio is protected by a fully monitored theft & fire system and backup generator, however we will not be held responsible for losses due to theft, fire, flood, power outages, or any other disaster natural or otherwise. Our waiver is part of our work order contract. We are also not responsible for the mishandling of specimens in the field or blemishes caused by conditions beyond our control. These would include large bullet holes, drag marks, tick rubbed hides, improper skinning, large knife holes, sliced ears, mange, scars, rope burns, .... to sum it up some things just can't be repaired or will show in the finished mount. (see added charges)
FORMS OF PAYMENT - We accept cash, personal & business checks, cashiers checks, Visa, Mastercard, and Discover. There will be a 4.5% sur charge added to all credit card transactions. No out of state checks will be accepted for final payment. There will be a $50 charge for returned checks.
ADDED CHARGES - In past seasons I have not charged for repairs that are quite frankly un- necessary. It has become necessary to charge for these time consuming repairs. Hourly shop rate of $45 per hour will be charged to repair any major damages such as split brisket, detached antlers, large knife wounds or bullet holes, knife cuts in ears, etc....